Company Overview
Nortal is a leading technology company dedicated to solving complex business challenges through cutting-edge technology. With over 160 new hires every year, Nortal is constantly expanding its team with passionate and skilled professionals who want to make an impact. The company specializes in transforming businesses with Generative AI, building innovative software products, and implementing comprehensive enterprise platform solutions. Nortal champions autonomy, open communication, and respect for diversity as core values, offering a collaborative team environment that values creativity and expertise.
Job Title
(EG0020) Salesforce Functional Lead
Remote Location
Latin America - Remote (100% remote work. While you can work from anywhere, you're always welcome to connect with teammates and grow your network at coworking spaces across LATAM!)
About the Role
As a Salesforce Functional Lead at Nortal, you will be responsible for translating business needs into scalable, compliant, and high-quality Salesforce implementations, ensuring alignment with the existing platform architecture and Salesforce best practices. You will work closely with Solution Owners, Developers, and business stakeholders, providing functional direction, ensuring coherence across workstreams, and supporting delivery execution from discovery through deployment and post-go-live support.
Job Responsibilities
- Lead project kickoffs with internal teams and stakeholders, confirming functional scope, success criteria, constraints, and ways of working
- Establish and support delivery governance, including functional working sessions and regular status communication
- Own the functional delivery plan across discovery, build, test, deploy, and hypercare phases, ensuring alignment with overall milestones and dependencies
- Coordinate the design and delivery of Salesforce Service solutions in alignment with the Solution Owner's direction, existing platform architecture, and compliance requirements
- Translate business requirements into scalable functional and configuration designs following Salesforce best practices
- Partner with Solution Owners and Developers to design, test, and implement solutions; review outputs to ensure functional correctness and maintainability
- Run or support Agile ceremonies or phase-gate execution, remove functional blockers, and drive decisions to closure
- Ensure alignment and coherence across functional workstreams and manage dependencies
- Coordinate functional support for testing, data migration, documentation, deployment, and go-live activities
- Produce and maintain solution blueprints, process flows, user stories, and admin/technical documentation
- Provide post-implementation functional support, troubleshooting, and hypercare coordination
Requirements
- Bachelor's Degree in Computer Science, Engineering, or a related field
- 8+ Years of experience delivering Salesforce or CRM-based solutions in a Functional Lead, Senior Consultant, or Solution Lead role
- Proven experience leading the functional design and delivery of end-to-end Salesforce implementations
- Experience translating business requirements into functional designs and configuration aligned with best practices
- Experience collaborating with Developers and reviewing implementations for functional quality and scalability
- Solid understanding of Agile, Scrum, or hybrid delivery models
- Strong hands-on experience with Salesforce configuration, including: Objects, fields, page layouts; Record types and validation rules; Roles, profiles, permission sets, and sharing models
- Advanced English Level is required for this role, as you will work with US clients
Benefits
- Competitive USD salary – We value your skills and contributions!
- 100% remote work – Work from anywhere with access to coworking spaces across LATAM
- Paid time off – Take the time you need according to your country's regulations, all while receiving your full salary
- National Holidays celebrated – Take time off to celebrate important events and traditions with loved ones
- Sick leave – Focus on your health without the stress
- Refundable Annual Credit – Spend it on the perks you love to enhance your work-life balance
- Team-building activities – Join coffee breaks, tech talks, and after-work gatherings to bond with your Nortal family
- Birthday day off – Enjoy an extra day off during your birthday week to celebrate in style
- People Care team – Support from day one with time-off requests and wellness check-ins
- Accounts Management team – Ensures smooth, effective client relationships so you can focus on what you do best
How to Apply
To apply for this position, please submit your application through the Greenhouse portal. You'll need to provide:
- First Name and Last Name
- Email address
- Phone number
- Country of residence
- Resume/CV (PDF, DOC, DOCX, TXT, or RTF formats)
- LinkedIn Profile
- English proficiency level
- Years of experience in relevant areas
Our Talent Connection process includes: Profile review, Initial contact for an interview, Discussion of your experience, and Notification when a suitable position opens. This process is direct and without intermediaries.
By applying to this position, you authorize Nortal to collect, store, transfer, and process your personal data in accordance with our Privacy Policy.
At Nortal, we're dedicated to solving complex business challenges through cutting-edge technology, and we believe in the power of tailored solutions. Join our team to shape the future of technology!