Company Overview
Vonage is a global cloud communications leader. Our Applications business unit focuses on delivering a suite of advanced communication tools designed to enhance customer engagement. From cloud contact centers to feature-rich unified communications solutions, the Applications team is dedicated to providing businesses with the tools they need to streamline operations and improve customer experiences. Brands such as Airbnb, Viber, WhatsApp, and Snapchat rely on Vonage's fully programmable-based unified communications, contact center solutions, and communications APIs.
Job Title
VOIP QA Automation Engineer
Remote Location
Work from Home - United States
Job Overview
Join Vonage and help us innovate cloud communications for businesses worldwide! You'll be the quality champion for our mission-critical voice platform—working 70% on automation and 30% on creative manual testing. This is a technical, hands-on role where you'll build test frameworks, support engineers, and ensure our SIP/voice systems work flawlessly. Perfect for someone eager to grow in automation, AWS, and voice technologies.
Job Responsibilities
- Build and evolve automation frameworks as your main focus
- Design and maintain Python/SIPssert/SIPP-based test frameworks for voice platform validation
- Create CI/CD pipelines with GitHub Actions for continuous testing
- Write automated test suites for SIP protocols, call flows, and carrier integrations
- Develop monitoring automation with AWS and Grafana to catch issues early
- Improve test infrastructure—speed, reliability, and coverage
- Participate in early system design, providing valuable input on architectural decisions
- Own, triage, investigate and help with resolution and validation of production defects or early stage malfunctions during development
- Manually validate complex voice scenarios and call quality
- Run exploratory and chaos testing to find edge cases
- Analyze SIP call flows using Wireshark, VoipMonitor and other tools
- Perform performance testing under real-world conditions
- Partner with developers on test strategies and code reviews
- Investigate production issues using logs, traces, and packet captures
- Champion quality best practices and shift-left testing
- Document findings and share knowledge with the team
Requirements
Must-Have Qualifications:
- SIP protocol knowledge (call flows, signaling)
- 3+ years of QA experience (manual + automation)
- 2+ years of test automation framework development
- Network troubleshooting tools experience (Wireshark, tcpdump, VoipMonitor)
- AWS basics and cloud platform familiarity
Nice-to-Have Qualifications (We'll Help You Learn!):
- Python or another programming language
- Ribbon SBC/SLB/PSX, OpenSIPs, or SIPp platforms
- Docker, Grafana, GitHub Actions
- RTP, SRTP, VOIP protocols
- MySQL, DevOps tools (Ansible, Terraform)
Ideal Candidate Profile
- Love building automation and improving test frameworks
- Are curious about voice/network technologies
- Think creatively about testing challenges
- Enjoy collaborating with engineers
- Have an improvement mindset and eagerness to learn
Benefits
- Competitive pay: $100,775 - $132,267 USD
- Discretionary Unlimited Time off
- Medical, Dental & Vision Insurance
- 401(k) retirement plan with company match
- Career advancement opportunities
- Collaborative work environment
- Exciting work with innovative technology
How to Apply
Click the Apply button to submit your application through Vonage's career portal. There's no perfect candidate—you don't need all the preferred qualifications to make a valuable impact on our team. If you're passionate about what you could achieve at Vonage, we'd love to hear from you!