Are you looking to break into the virtual call center industry and join companies like LiveOps and Arise? These companies have revolutionized how customer service is delivered, offering flexible work-from-home opportunities that have become increasingly popular in today's digital economy. This comprehensive guide will walk you through everything you need to know about getting hired by these leading virtual call center companies, from understanding their business models to acing the application process.
Before diving into the application process, it's essential to understand what sets LiveOps and Arise apart in the virtual call center industry. Both companies operate on an independent contractor model, meaning you'll be working as a freelancer rather than a traditional employee. This arrangement offers significant flexibility but also requires a different mindset and set of skills.
LiveOps is one of the pioneers in the virtual call center space, having been founded in 2003. The company connects independent agents with clients who need customer service support. According to industry reports, LiveOps typically handles over 30 million interactions annually across various channels including phone, email, and chat. What makes LiveOps attractive is their cloud-based platform that allows agents to work from anywhere with a reliable internet connection.